SoftBank takes a $690M stake in Sinch, which provides cloud-based "omnichannel" voice, video, and messaging services to help businesses communicate with users (Ingrid Lunden/TechCrunch)

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Ingrid Lunden / TechCrunch:
SoftBank takes a $690M stake in Sinch, which provides cloud-based “omnichannel” voice, video, and messaging services to help businesses communicate with users  —  On the heels of Facebook taking a big step into customer service with the acquisition of Kustomer for $1 billion, another big move is afoot in the world of CRM.

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