Amazon, Walmart, and others are using AI to decide whether it makes economic sense to skip returns and let customers keep the products, which is often cheaper (Wall Street Journal)

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Wall Street Journal:
Amazon, Walmart, and others are using AI to decide whether it makes economic sense to skip returns and let customers keep the products, which is often cheaper  —  In some cases, it's cheaper for the retailers to refund the purchase price and let customers keep or donate the products

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