Amazon quietly changed its terms of service to let customers file lawsuits against it, after facing over 75K arbitration demands from Echo users (Sara Randazzo/Wall Street Journal)

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Sara Randazzo / Wall Street Journal:
Amazon quietly changed its terms of service to let customers file lawsuits against it, after facing over 75K arbitration demands from Echo users  —  The retail giant is no longer steering customers away from the court system, as companies scramble to find ways to avoid lawyers who file mass-arbitration claims

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