Southwest Airlines' recent meltdown exposed an over-reliance on aging crew-assignment software SkySolver, forcing the company to return to manual scheduling (Belle Lin/Wall Street Journal)

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Belle Lin / Wall Street Journal:
Southwest Airlines' recent meltdown exposed an over-reliance on aging crew-assignment software SkySolver, forcing the company to return to manual scheduling  —  The airline industry is long overdue for a tech overhaul that takes full advantage of the cloud and data integration, analysts say

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