GM details its AI collaboration with Google Cloud, including using chatbots to handle simple OnStar calls, freeing up operators to address more complex queries (Andrew J. Hawkins/The Verge)

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Andrew J. Hawkins / The Verge:
GM details its AI collaboration with Google Cloud, including using chatbots to handle simple OnStar calls, freeing up operators to address more complex queries  —  General Motors is using conversational AI chatbots to handle simple OnStar calls, freeing up the service's human employees …

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